Job Description
URGENT HIRING ALERT: Launch your career with GlobalConnect Solutions in sunny San Antonio! We're seeking enthusiastic entry-level professionals to join our award-winning customer service team. No experience? No problem! We provide comprehensive training and career growth opportunities. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown office culture. Apply now and become part of our mission to deliver exceptional service!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and account issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with senior agents to escalate complex cases
- Meet daily performance metrics for call quality and resolution times
- Contribute to team success through collaborative problem-solving
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or call center experience
- Strong communication skills and active listening abilities
- Proficiency with Microsoft Office Suite and CRM platforms
- Type 35+ WPM with excellent written communication skills
- Ability to work flexible shifts including evenings and weekends
- Positive attitude and willingness to learn new technologies