Job Description
Join our dynamic Austin-based team immediately! We're seeking a highly motivated Part-Time Customer Support Specialist to deliver exceptional client experiences during our rapid growth phase. This urgent position offers flexible scheduling and the opportunity to work with innovative technology in a collaborative environment. Perfect for students or professionals seeking supplemental income with immediate start potential.
Why Join TechFlow Solutions?
• Competitive hourly pay with performance bonuses
• Flexible weekday/weekend shifts (20-30 hrs/week)
• Modern downtown Austin office with free parking
• Comprehensive paid training and career development paths
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications using CRM software
- Collaborate with technical team to troubleshoot complex product issues
- Document all interactions in Salesforce and maintain accurate records
- Identify upsell opportunities and cross-reference product knowledge
- Participate in weekly team training sessions to enhance service skills
- Adapt to evolving processes during high-volume support periods
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service experience in high-volume environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to work flexible hours including evenings/weekends
- Strong problem-solving abilities with attention to detail
- Valid Texas driver's license (for occasional off-site support)
- Spanish fluency highly preferred