Job Description
Join our dynamic team at Southwest Solutions Group! We're urgently hiring a Part-Time Customer Service Specialist to deliver exceptional client experiences in our Albuquerque headquarters. This flexible role offers immediate start with competitive pay and growth opportunities. Perfect for students, parents, or professionals seeking work-life balance.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Update customer records in CRM system with 100% accuracy
- Collaborate with cross-departmental teams on complex cases
- Meet/exceed monthly performance metrics (CSAT, resolution rate)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Zendesk/Salesforce or similar CRM
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (evenings/weekends required)
- Strong attention to detail and problem-solving abilities
- Authorized to work in the US