Job Description
Join our dynamic team at Innovate Solutions Group! We're seeking motivated individuals to launch their careers in customer service. As an Entry-Level Customer Service Representative, you'll be the first point of contact for our valued clients, providing exceptional support and resolving inquiries with professionalism. Enjoy comprehensive training, growth opportunities, and a collaborative work environment. Immediate start available!
Responsibilities
- Handle incoming customer calls, emails, and chats with empathy and efficiency
- Resolve billing inquiries, product questions, and service issues
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet performance metrics for response times and customer satisfaction
- Contribute to process improvement initiatives
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary (entry-level welcome)
- Strong communication and active listening skills
- Basic computer proficiency with Microsoft Office
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our Wichita location
- Must pass background check and drug screen