Job Description
Join our dynamic team at PhillyTech Solutions and make an immediate impact! We're seeking motivated Part-Time Customer Service Specialists to start this week in our Philadelphia headquarters. This role offers flexible scheduling with evening and weekend shifts, perfect for students or professionals seeking supplemental income. Enjoy a modern workspace in Center City with comprehensive training and growth opportunities. Immediate openings available – apply today to start this week!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve technical inquiries and troubleshoot software issues
- Process orders and maintain accurate customer records
- Collaborate with cross-functional teams to improve service quality
- Utilize CRM systems to track interactions and metrics
- Contribute to process improvement initiatives
- Uphold company standards for service excellence
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient with Microsoft Office and CRM software
- Strong problem-solving and communication skills
- Ability to work flexible hours (evenings/weekends)
- Philadelphia residency or immediate relocation
- Quick learner with tech-savvy mindset
- Positive attitude and team-oriented approach