Job Description
Are you looking for an urgent opportunity to kickstart your career in Baltimore, MD?
TechNova Solutions is currently hiring immediately for Entry Level Customer Support Representatives. We are seeking driven individuals who want to join a dynamic team and grow their professional skills in a fast-paced environment. No prior technical experience is required—just bring your enthusiasm and willingness to learn!
In this role, you will serve as the primary point of contact for our valued clients, ensuring they have a seamless experience with our products and services. You will gain valuable insight into the tech industry while earning a competitive salary with full benefits.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnose and troubleshoot basic technical issues to resolve customer complaints efficiently.
- Document all customer interactions, account details, and transactions in our CRM database.
- Collaborate with the senior technical team to escalate complex issues and ensure proper resolution.
- Assist in the onboarding process for new clients and provide product training where necessary.
- Maintain a high level of product knowledge to provide accurate information to customers.
- Identify opportunities to improve customer satisfaction and contribute to team process improvements.
Qualifications
- High school diploma or GED equivalent is required; Bachelor's degree preferred.
- Strong verbal and written communication skills with a focus on professionalism.
- Basic computer literacy and the ability to navigate multiple software applications simultaneously.
- Must be reliable, punctual, and able to work full-time hours.
- Ability to work effectively in a team-oriented environment while handling individual tasks.
- Willingness to undergo comprehensive training and obtain required certifications.