Job Description
Immediate Hiring Opportunity in Omaha! Join our dynamic team at Omaha Innovations Inc. as a Customer Service Representative. We're seeking passionate individuals to deliver exceptional support experiences while growing their careers in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and a supportive workplace culture.
Why Join Us?
- Competitive hourly pay + performance bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off and flexible scheduling
- Professional development opportunities
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and technical support issues efficiently
- Document interactions and maintain accurate records
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify process improvement opportunities
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in CRM software (e.g., Salesforce)
- Strong problem-solving and communication skills
- Ability to work flexible shifts including weekends
- Basic technical troubleshooting knowledge
- Positive attitude with customer-first mindset