Job Description
Are you ready to start this week?
Apex Tech Solutions is urgently hiring a dedicated Weekend Customer Support Specialist to join our elite team in Seattle, WA. If you thrive in a high-impact environment and want immediate employment with a top-tier company, this is your opportunity.
As the face of our brand during the critical weekend hours, you will provide exceptional technical and product support to our valued clients. We pride ourselves on a culture that values speed, accuracy, and a customer-first mindset. Join us and enjoy a competitive salary, comprehensive benefits, and a modern work environment in the heart of the Emerald City.
Why Apply?
- Immediate Start Available
- Competitive Hourly Pay ($18 - $22/hr)
- Health, Dental, and Vision Insurance
- Flexible PTO Policy
Responsibilities
- Provide exceptional technical and product support to customers via phone, email, and live chat during weekend shifts.
- Resolve customer inquiries and issues efficiently, aiming for a high first-contact resolution rate.
- Document all interactions and resolutions in our CRM system accurately and in real-time.
- Collaborate closely with the weekday support team to ensure seamless service continuity and knowledge sharing.
- Identify and escalate complex technical issues to senior engineering and management teams.
- Maintain a positive, empathetic, and professional demeanor with every client interaction.
Qualifications
- Availability: Must be available to work weekends (Saturday and Sunday).
- Experience: Previous experience in customer service or technical support is highly preferred.
- Communication: Strong verbal and written communication skills with a focus on empathy and active listening.
- Education: High school diploma or GED required.
- Technical: Familiarity with remote support tools, CRM software (e.g., Zendesk, Salesforce), and basic computer troubleshooting.
- Location: Must reside in the Seattle, WA area or be willing to commute.