Job Description
Ready to start this week? Apex Solutions is hiring immediately for our premium Weekend Support Team in Columbus, OH.
We are looking for driven technical professionals who thrive in a fast-paced environment. This is a fantastic opportunity for individuals seeking stability, competitive pay, and a modern workplace culture without the Monday through Friday grind. Join a team where your weekend support makes a tangible impact on our enterprise clients.
Why Apply With Us?
- Immediate Start: Onboarding begins ASAP.
- Competitive Pay: Earn between $19.00 - $24.00/hour based on experience.
- Flexible Shifts: Work Saturday and Sunday (or rotating weekend blocks) with full benefits.
Responsibilities
- Provide high-level technical troubleshooting for hardware, software, and network issues via phone and remote access.
- Manage a high volume of incoming tickets with a focus on first-call resolution and customer satisfaction.
- Document all technical interactions and resolutions in the CRM system accurately and promptly.
- Collaborate with the on-boarding team to ensure seamless coverage during peak weekend hours.
- Escalate complex technical issues to senior engineers while keeping the client informed.
- Conduct routine system checks and maintain the integrity of our client support databases.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field preferred.
- Basic to intermediate knowledge of Microsoft Windows, macOS, and mobile operating systems.
- Strong verbal communication skills with the ability to explain complex technical concepts simply.
- Must be available to work weekends, including alternating holidays, with a flexible schedule.
- Previous experience in a Help Desk or Customer Support role is a plus.
- Must pass a background check and drug screening.