Job Description
Are you a problem-solver looking to join a top-tier team in Seattle? CloudNet Systems is currently hiring a Night Shift IT Support Specialist to join our elite support team. This is a unique opportunity to work flexible hours while delivering exceptional technical support to our global clients. If you want to start this week and thrive in a modern, fast-paced environment, we want to hear from you. We offer a competitive benefits package, including comprehensive health coverage, a 401(k) matching plan, and paid time off. Join us and make an impact from the comfort of the night shift.
Responsibilities
- Provide Tier 2 and Tier 3 technical support via chat, phone, and email during night hours.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and escalate complex tickets to the day shift team to ensure zero downtime.
- Ensure 100% uptime for critical client systems through proactive monitoring and maintenance.
- Document all technical interactions and resolutions in the internal knowledge base.
- Collaborate with cross-functional teams to improve support processes and user satisfaction.
Qualifications
- Previous experience in IT Support, Help Desk, or Customer Service is required.
- Availability to work full-time night shifts (e.g., 11:00 PM - 7:00 AM).
- Strong troubleshooting skills with Windows and macOS operating systems.
- Basic understanding of networking concepts (TCP/IP, DNS, Firewalls).
- Excellent communication skills and a customer-first mindset.
- High school diploma or equivalent; Associate degree in IT preferred.