Job Description
Are you ready to kickstart your career this week?
Nashville Tech Solutions is seeking a dedicated IT Support Specialist for a high-impact weekend shift. We offer a competitive salary, modern equipment, and the opportunity to work in the heart of Nashville.
Why This Role is Perfect for You:
- Immediate Start: Don't wait—positions available to start this week.
- Weekend Flexibility: Enjoy your weekdays free while earning premium weekend rates.
- Professional Growth: Work with a team that values technical excellence and innovation.
Job Overview:
We are looking for a problem-solver who thrives in a fast-paced environment. As an IT Support Specialist, you will be the first line of defense for our client's technical needs, ensuring minimal downtime and maximum productivity.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to end-users.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Perform routine maintenance and troubleshooting for workstations, printers, and peripherals.
- Assist with the deployment and configuration of new hardware and software applications.
- Maintain accurate and up-to-date documentation of all incidents and resolutions in the ticketing system.
- Collaborate with the team to improve support processes and user satisfaction.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or related field preferred).
- 1-2 years of experience in IT support, helpdesk, or technical support roles.
- Strong working knowledge of Windows and macOS operating systems.
- Familiarity with network protocols (TCP/IP) and common office applications.
- Excellent communication skills with a focus on customer service.
- Ability to work weekends (Friday, Saturday, or Sunday) and holidays as required.
- Problem-solving mindset with a proactive attitude.