Job Description
Are you a problem-solving expert looking for a stable night shift opportunity?
Apex Data Systems is urgently hiring Night Shift Technical Support Specialists to join our 24/7 operations team based in San Diego, CA. We are seeking dedicated professionals who thrive in the quiet hours and want to make a tangible impact on our client's global success. This is a high-volume, high-reward role with immediate start dates available.
Why Join Us?
- Competitive Night Shift Premium: Earn an additional $2.00 - $3.00/hour for night shifts.
- Sign-On Bonus: $1,500 bonus for qualified candidates starting immediately.
- Modern Environment: Work in a state-of-the-art facility with ergonomic workstations.
If you have a knack for technology and a desire to work outside traditional business hours, apply today to secure your future with Apex Data Systems.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and remote desktop tools during night operations.
- Diagnose and troubleshoot hardware, software, and network connectivity issues efficiently.
- Document all customer interactions, solutions, and technical data in our CRM system accurately and in real-time.
- Collaborate with Day Shift teams to ensure seamless issue resolution and knowledge transfer.
- Maintain strict adherence to Service Level Agreements (SLAs) and quality assurance standards.
- Escalate complex technical issues to Senior Engineers or L2 teams when necessary.
- Proactively identify trends in incoming tickets to suggest process improvements.
Qualifications
- Education: High School Diploma or GED required; Associate's degree in IT or related field preferred.
- Experience: 1-2 years of experience in technical support, help desk, or customer service is preferred.
- Availability: Must be available to work a rotating night shift schedule (e.g., 11:00 PM - 8:00 AM or 12:00 AM - 9:00 AM).
- Skills: Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts.
- Communication: Exceptional verbal and written communication skills with a patient, customer-centric attitude.
- Problem Solving: Ability to think critically and troubleshoot complex issues under pressure.