Job Description
Are you looking for a rewarding career with a flexible schedule and immediate impact? Apex Tech Solutions is currently seeking a dedicated Technical Support Specialist to join our dynamic team on a weekend shift. We pride ourselves on delivering exceptional service to our clients and are looking for proactive problem solvers who thrive in a fast-paced environment.
In this role, you will be the first line of defense for our clients, troubleshooting technical issues and ensuring system uptime. We offer a competitive compensation package, comprehensive health benefits, and a clear path for career advancement. If you are ready to kickstart your career today, we want to hear from you.
Why Join Us?
- Immediate Hiring: Start working this weekend.
- Competitive Pay: $18 - $24/hour depending on experience.
- Benefits: Medical, Dental, and Vision insurance.
- Flexibility: Enjoy a predictable 4-day work week.
Responsibilities
- Provide high-quality technical assistance and troubleshooting via phone, email, and remote desktop.
- Diagnose and resolve hardware, software, and network connectivity issues for enterprise clients.
- Manage and prioritize incoming service tickets within established Service Level Agreements (SLAs).
- Document technical resolutions and maintain accurate, up-to-date customer records in our CRM system.
- Collaborate with senior engineering teams to escalate and resolve complex technical challenges.
- Maintain a positive and professional demeanor during high-volume peak periods.
- Conduct basic system checks and maintenance to prevent future outages.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field is preferred.
- 1+ years of experience in technical support, help desk, or customer service.
- Strong understanding of Windows, macOS, and common office productivity software (Office 365, Google Suite).
- Excellent verbal and written communication skills with a focus on customer empathy.
- Ability to work independently and troubleshoot technical problems effectively.
- Must be available to work weekends (Saturday and Sunday) consistently.
- Reliable internet connection and personal computer for remote support scenarios.