Job Description
Join TechNite Solutions Inc. and start your night shift career THIS WEEK! We're seeking a dedicated Night Shift IT Support Specialist to keep our San Francisco operations running smoothly while the city sleeps. This is your chance to launch a high-impact role with immediate start date and competitive benefits. Work in a cutting-edge environment where your technical expertise directly shapes our 24/7 digital infrastructure.
As a key member of our overnight tech team, you'll ensure critical systems remain operational, troubleshoot complex issues, and provide exceptional remote support to global clients. Enjoy a collaborative culture with flexible scheduling, career growth opportunities, and the satisfaction of keeping mission-critical systems online. Perfect for night owls who thrive in quiet, focused environments!
Responsibilities
- Monitor and maintain 24/7 network infrastructure and server systems during overnight hours
- Provide Tier 2/3 technical support for hardware/software issues across global offices
- Execute system patches, updates, and security protocols during low-traffic windows
- Document incident reports, resolutions, and knowledge base articles
- Collaborate with day-shift teams for seamless handovers and continuity
- Conduct proactive system health checks and performance optimization
- Respond to emergency escalations with rapid troubleshooting and resolution
Qualifications
- 2+ years of hands-on IT support experience in 24/7 environments
- Proficiency with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong knowledge of network protocols, VPNs, and cybersecurity best practices
- CompTIA A+/Network+ or equivalent certification required
- Excellent written communication skills for technical documentation
- Ability to work independently with minimal supervision during overnight shifts
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Flexible availability to work 10 PM - 6 AM, Monday-Friday