Job Description
Are you ready to make an impact this weekend? We are urgently hiring a Weekend Tech Support Specialist to join our elite team in Detroit, MI.
At Apex Innovations, we pride ourselves on delivering world-class technical assistance to our clients. If you are a problem-solver who thrives in a fast-paced environment and values a consistent weekend schedule, we want to meet you. This is your chance to start this week and secure a role with excellent growth potential.
Why Join Us?
- Immediate Start: Onboarding begins as early as this week.
- Competitive Pay: Earn between $18.00 and $22.50 per hour.
- Modern Environment: Work in the heart of Detroit's innovation district.
Responsibilities
- Provide Tier 1 Technical Support: Resolve complex customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Diagnose & Troubleshoot: Utilize remote diagnostic tools to identify and resolve software and hardware issues efficiently.
- Customer Advocacy: Serve as the primary point of contact for weekend clients, ensuring a premium support experience that exceeds expectations.
- Documentation: Maintain detailed records of technical interactions, resolutions, and customer feedback in our CRM system.
- Collaboration: Communicate complex technical issues to the on-shift engineering team for escalated resolutions.
Qualifications
- Experience: Minimum 1 year of experience in technical support, customer service, or help desk operations.
- Education: High school diploma or GED required; Associate’s degree in Computer Science or related field is a plus.
- Technical Skills: Proficiency with Windows, macOS, and common productivity software (Office 365, Google Workspace).
- Communication: Exceptional verbal and written communication skills with the ability to simplify complex technical concepts.
- Availability: Must be available to work weekends (Saturday and Sunday) on a rotating or fixed schedule.