Job Description
Immediate Start Available! Join a dynamic team at Apex Digital Solutions, a leader in IT infrastructure and customer service. We are seeking a highly motivated Technical Support Specialist to join our weekend operations in San Jose, CA. If you are looking for a stable, high-impact role with a competitive salary and benefits package, apply today!
Our weekend shift team plays a critical role in maintaining our clients' operational continuity. You will be the first line of defense for technical troubleshooting, ensuring our users remain productive even when the office is closed.
Why Choose Us?
- Start This Week: We are interviewing and hiring immediately for this position.
- Shift Premium: Earn an additional shift differential on top of your base hourly rate.
- Growth Opportunities: Clear path to permanent day-shift roles and management positions.
- Modern Environment: Work with cutting-edge technology and a supportive, diverse team.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve complex technical issues ranging from printer failures to operating system crashes for remote and on-site clients.
- Incident Management: Log, prioritize, and track all incoming support tickets using our CRM system (Zendesk/ServiceNow) with 100% accuracy.
- Remote Support: Utilize remote desktop tools to assist users with password resets, application installation, and network connectivity issues.
- Customer Communication: Provide clear, patient, and professional technical guidance to non-technical staff members via phone and email.
- System Monitoring: Perform routine health checks on servers and network equipment to prevent weekend outages.
- Documentation: Maintain detailed knowledge bases and update standard operating procedures (SOPs) based on technical resolutions.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in Information Technology, Computer Science, or related field is a plus.
- Experience: Minimum 1 year of experience in a Help Desk, Technical Support, or Customer Service role.
- Availability: Must be available to work every weekend (Saturday and Sunday) from 6:00 AM to 2:00 PM or 2:00 PM to 10:00 PM.
- Technical Skills: Proficiency in Windows 10/11, Microsoft Office Suite, and basic networking concepts (TCP/IP, DNS).
- Communication: Excellent written and verbal communication skills with the ability to explain complex concepts simply.
- Problem Solving: Strong analytical thinking and the ability to work independently under pressure.