Job Description
Are you a proactive problem solver looking for a dynamic role with flexible hours? We are seeking a Weekend Shift Technical Support Specialist to join our elite team in San Diego. In this pivotal role, you will be the first line of defense for our clients, ensuring seamless technology operations during peak weekend hours. If you thrive in a fast-paced environment and want to start this week, apply today!
At Apex Digital Solutions, we pride ourselves on innovation and customer satisfaction. Our weekend shift team plays a critical role in maintaining our high standards of service. You will work in a modern, collaborative environment with top-tier equipment and supportive leadership.
Responsibilities
- Provide Tier 1 & 2 technical support via phone, email, and chat for internal and external clients.
- Diagnose and resolve hardware and software issues efficiently to minimize downtime.
- Maintain accurate documentation of all tickets, resolutions, and technical procedures.
- Escalate complex issues to senior engineers while ensuring the client remains informed.
- Collaborate with cross-functional teams to improve our support processes and knowledge base.
- Ensure 100% uptime for critical systems during the weekend shift.
Qualifications
- 1-2 years of experience in technical support, help desk, or customer service.
- Availability to work weekends (Saturday and Sunday) on a rotating schedule.
- Strong troubleshooting skills with Windows, Mac, and mobile devices.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Ability to work independently and manage time effectively in a remote or hybrid setting.