Job Description
Are you a tech-savvy problem solver looking for immediate impact? Apex Systems is currently hiring a Weekend IT Support Specialist to join our elite team in Los Angeles, CA.
We are offering an immediate start for the right candidate. If you thrive in a fast-paced environment and are ready to ensure business continuity during critical off-hours, this is the role for you.
As a Weekend Support Specialist, you will be the first line of defense for our clients, providing Tier 2 technical support, troubleshooting hardware and software issues, and managing infrastructure remotely. Join a company that values your expertise and offers competitive compensation.
Responsibilities
- Provide advanced technical support and troubleshooting for hardware, software, and network issues.
- Manage and resolve incoming support tickets during weekend shifts with high efficiency.
- Perform system maintenance, patch management, and security updates on servers and endpoints.
- Collaborate with the core IT team to escalate complex issues and document solutions.
- Ensure 100% uptime and minimal downtime for critical business operations.
- Conduct remote desktop sessions and on-site support as required.
Qualifications
- Minimum of 3 years of experience in IT Support, Help Desk, or a related field.
- Strong understanding of Windows and macOS operating systems.
- Proficiency in troubleshooting network connectivity, printers, and peripheral devices.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Availability to work weekends (Friday-Sunday) and occasional holidays.
- CompTIA A+ or Network+ certification is highly preferred.