Job Description
Join our dynamic team immediately! Tampa Bay Solutions is seeking passionate Customer Service Representatives to join our award-winning support team. This is a direct-hire opportunity with competitive pay, comprehensive benefits, and rapid career growth potential.
We're looking for energetic professionals who thrive in fast-paced environments and are committed to delivering exceptional customer experiences. No experience necessary – we provide full paid training! Enjoy our modern downtown Tampa office with flexible scheduling and performance-based bonuses.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and technical issues with empathy and efficiency
- Document interactions in CRM system with 99% accuracy
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Participate in weekly training sessions to enhance product knowledge
- Identify upsell opportunities during customer interactions
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Proficient in Microsoft Office and CRM software
- Excellent verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including weekends
- Passion for helping others and continuous learning