Job Description
Join our dynamic team immediately! Frontier Solutions Group is seeking a Customer Service Representative to start within 48 hours. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in Colorado Springs. No experience necessary – we train! Apply now to secure your spot in our growing team.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and technical support issues efficiently
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams for complex escalations
- Meet daily performance metrics (calls, resolution time)
- Maintain positive customer satisfaction scores
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (required)
- Strong communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- Proficiency with Windows OS and basic software
- Type 35+ WPM with high attention to detail
- Customer service experience preferred but not required
- Reliable transportation to our Colorado Springs office
- Pass background check and drug screening