Job Description
Join Sacramento's fastest-growing customer service team! We're seeking motivated individuals to provide exceptional support to our clients in a dynamic, fast-paced environment. Immediate start available for qualified candidates who thrive in helping others. Enjoy competitive pay, comprehensive benefits, and career growth opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM system with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response times and resolution rates
- Identify opportunities to improve customer experience processes
Qualifications
- High school diploma or equivalent required; college preferred
- 1+ years customer service experience in call center or support role
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including weekends
- Valid work authorization and reliable transportation