Job Description
We are currently seeking a Weekend IT Support Specialist to join our growing team in Nashville, TN. This is an immediate opportunity for a tech-savvy professional who values stability and wants to work in a modern, high-growth environment.
Our weekend shift schedule is designed for work-life balance, allowing you to enjoy your weekdays while providing critical technical support and system maintenance. You will be the first point of contact for technical issues, ensuring our operations run smoothly 24/7.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues.
- Manage and prioritize the IT service desk ticket queue during off-hours.
- Perform essential server maintenance, updates, and security patching.
- Assist employees with device setup, printer configurations, and account access.
- Document all technical incidents and resolutions in our ITSM system.
- Ensure strict adherence to cybersecurity protocols and data privacy standards.
Qualifications
- Associate degree in Computer Science, IT, or equivalent professional experience.
- 1-3 years of experience in IT Help Desk, Desktop Support, or Technical Support.
- Proficiency in troubleshooting Windows, macOS, and mobile operating systems.
- Strong understanding of TCP/IP networking and basic server administration.
- Excellent communication skills with a focus on customer service.
- Must be available to work Saturday and Sunday, 40 hours per week.