Job Description
Urgent Hiring: Join Our Team in Jacksonville, FL!
We are seeking motivated Entry Level Technical Support Specialists to join our growing team. If you are looking for a rewarding career with opportunities for rapid advancement, this is the perfect opportunity for you. No prior experience is required; we provide comprehensive training to help you succeed.
Our Mission:
We are committed to delivering top-tier technical solutions to our clients. As a member of our team, you will play a crucial role in ensuring customer satisfaction and operational efficiency.
Key Benefits:
- Competitive hourly rate ($18 - $22/hr).
- Full medical, dental, and vision insurance.
- Paid training and career development programs.
- Performance-based bonuses and raises.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Diagnose and troubleshoot basic technical hardware and software issues.
- Document all customer interactions and resolutions in our CRM system.
- Educate customers on product features and usage to enhance their experience.
- Collaborate with senior technicians to resolve complex escalated tickets.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Basic computer literacy and typing skills (30+ WPM).
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, high-volume environment.
- Willingness to learn new technologies and processes quickly.
- Problem-solving mindset with a focus on customer satisfaction.