Job Description
URGENT HIRING: Launch your tech career with TechSolutions KC! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team in Kansas City. No experience required – we provide comprehensive training to transform your passion for technology into a professional career.
Join a company that invests in talent and offers growth opportunities. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where innovation thrives. This is your chance to build foundational skills in network administration, cybersecurity, and systems management while making real impact for our clients.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and troubleshoot desktops, laptops, printers, and network devices
- Document all support activities using ITSM software (ServiceNow/Jira)
- Assist with network security protocols and data backup procedures
- Train end-users on new technologies and best practices
- Collaborate with senior technicians on complex system upgrades
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT) preferred
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to learn new technologies and adapt to changing systems
- Valid driver's license (for occasional on-site support)