Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in Detroit! We're urgently hiring motivated individuals passionate about technology to provide critical support to our growing client base. This role offers hands-on experience with cutting-edge systems while fostering professional growth in a collaborative environment. Perfect for recent graduates or career changers eager to launch their IT careers in Motor City's thriving tech sector.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network troubleshooting, security protocols, and system backups
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex system deployments
- Conduct user training on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and security protocols
- Strong problem-solving skills with attention to detail
- Excellent written/verbal communication abilities
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license and reliable transportation
- Ability to lift up to 30 lbs for equipment maintenance
- Authorized to work in the United States without sponsorship