Job Description
We are seeking a highly motivated Weekend Customer Support Specialist to join our dynamic team in Philadelphia, PA.
This is an immediate hire position for candidates available to work Saturday and Sunday shifts. As a key member of our support team, you will ensure our clients receive exceptional technical assistance and problem resolution during the weekend.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Flexible Schedule: Guaranteed weekend hours with no weekend overtime.
- Modern Environment: Work in a state-of-the-art office in Center City.
Responsibilities
- Provide top-tier technical support and troubleshooting for customers via phone and chat.
- Assist users with software installation, configuration, and basic maintenance.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Escalate complex technical issues to the senior engineering team promptly.
- Collaborate with the on-site team to identify trends and improve service quality.
- Maintain a positive and professional demeanor during high-volume weekend periods.
Qualifications
- High school diploma or GED is required.
- Previous experience in customer support or technical helpdesk is highly preferred.
- Strong computer literacy and familiarity with Windows/Mac operating systems.
- Mandatory Requirement: Must be available to work 100% of weekend shifts (Saturday & Sunday).
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.