Job Description
Join Capital City Solutions as a Weekend Customer Service Specialist and become an essential part of our dynamic team! We're seeking energetic professionals to deliver exceptional service during our peak weekend hours. This role offers immediate start date and flexible scheduling perfect for students, parents, or anyone seeking weekend work. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions make a real difference.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat with professionalism and efficiency
- Resolve customer issues using CRM tools and company protocols
- Process orders, payments, and returns accurately while maintaining transaction records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed documentation of customer interactions and resolutions
- Identify opportunities for process improvements and share feedback with management
- Adhere to all company policies and security protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Strong problem-solving abilities with attention to detail
- Excellent verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently and as part of a team
- Flexible schedule availability (Saturdays and Sundays, 8 AM - 8 PM)
- Positive attitude and commitment to customer satisfaction