Job Description
Are you looking for a job that fits your lifestyle? Cascade Customer Care is currently hiring immediately for our Weekend Shift team in Portland, OR.
We are looking for motivated individuals to join our high-energy support team. Whether you are a student, a parent, or simply looking for a schedule that doesn't interfere with your weekdays, this is the perfect opportunity for you.
Why Join Us?
- Flexible Schedule: Work just 40 hours a week (Sat & Sun).
- Competitive Pay: Earn $18 - $22/hour depending on experience.
- Immediate Start: Onboarding begins this week.
Responsibilities
- Manage high-volume inbound customer inquiries via phone and email with a focus on resolution and satisfaction.
- Enter and update customer account information accurately into our CRM systems.
- Resolve product issues and escalate complex tickets to senior support staff.
- Process returns, exchanges, and refunds efficiently.
- Collaborate with the logistics team to ensure timely delivery of products.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer proficiency and typing skills (35+ WPM).
- Excellent verbal and written communication skills.
- Ability to work weekends (Saturday and Sunday) and holidays as scheduled.
- Strong problem-solving skills and a customer-first attitude.
- Reliable internet connection and a quiet workspace.