Job Description
Join our dynamic team at Urban Tech Solutions as a Weekend Customer Service Specialist! We're hiring immediately for motivated individuals who thrive in fast-paced environments. Enjoy competitive pay, weekend-only scheduling (Sat/Sun 8AM-4PM), and a vibrant downtown Seattle workspace. Perfect for students, career changers, or those seeking work-life balance. No weekends? No problem—this role exclusively operates Saturdays and Sundays!
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat
- Resolve technical inquiries for our smart home products
- Process orders and troubleshoot shipping issues
- Update CRM systems with accurate customer interaction data
- Collaborate with weekday teams for seamless handoffs
- Identify and escalate complex technical escalations
- Maintain detailed knowledge base documentation
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or technical support experience
- Proficient with CRM software (Salesforce experience a plus)
- Weekend availability essential (Sat/Sun only)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Basic technical troubleshooting aptitude
- Positive attitude and customer-first mindset