Job Description
We are currently urgently hiring Customer Service Representatives for our expanding team in Jacksonville, FL.
At RapidPay Staffing, we understand the need for financial flexibility. That’s why we offer Daily Pay options for eligible employees, allowing you to get paid for the work you do right now. If you are looking for a stable job with immediate opportunities, this is the place for you.
Join a company that values your time and rewards your effort immediately.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email.
- Resolve customer complaints and issues with patience and professionalism.
- Update customer account information accurately in the CRM system.
- Process returns, exchanges, and refunds efficiently.
- Collaborate with the support team to improve service standards.
- Provide product information and demonstrate excellent product knowledge.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service experience is preferred but not required.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work in a fast-paced, high-volume environment.
- Must be available to work flexible shifts, including weekends and holidays.