Job Description
Are you ready to start this week? San Antonio TechConnect is currently hiring Night Shift Customer Support Specialists to join our high-performing team. If you are looking for a stable, high-paying opportunity with immediate availability, we want to hear from you.
Our night shift team plays a crucial role in maintaining our 5-star reputation. You will be the first point of contact for our valued clients, handling inquiries via phone and email with empathy and efficiency.
Why Join Us?
- Immediate Start: Onboarding happens this week.
- Competitive Pay: Earn $17.00 - $23.00 per hour.
- No Experience Required: We provide full paid training.
Responsibilities
- Answer inbound calls and emails during night hours (10 PM - 6 AM) with a professional and friendly demeanor.
- Resolve customer inquiries and troubleshoot basic technical issues efficiently.
- Document all interactions accurately in our CRM system.
- Collaborate with day-shift team members to ensure seamless service continuity.
- Maintain a high level of product knowledge to assist clients effectively.
Qualifications
- Must be available to work the night shift (10 PM - 6 AM, 4 days on/3 days off schedule).
- High school diploma or GED equivalent.
- Reliable high-speed internet connection and a quiet home office environment.
- Strong communication skills with the ability to de-escalate difficult situations.
- Basic computer proficiency and typing skills (40+ WPM).