Job Description
Join the Apex Support Solutions Team – Start This Week!
We are seeking a dedicated Night Shift Customer Service Representative to join our dynamic team in Philadelphia, PA. If you thrive in a fast-paced environment and want to start working immediately, this is the opportunity for you.
As a night shift specialist, you will be the first point of contact for our clients, ensuring seamless operations during evening hours. We offer competitive pay, comprehensive benefits, and a culture that values your contributions.
Why Apply?
- Immediate Start: Onboarding begins as early as next week.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Modern Environment: Work in a state-of-the-art facility with a supportive team.
Responsibilities
- Manage high-volume inbound and outbound calls and emails during the night shift.
- Resolve customer inquiries efficiently and professionally to ensure high satisfaction scores.
- Document all interactions and maintain accurate records in CRM systems.
- Collaborate with the day shift team to ensure continuity of service and workflow.
- Identify opportunities to upsell products and services.
- Escalate complex technical issues to the appropriate senior management level.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Previous customer service experience preferred (1+ years).
- Strong communication and active listening skills.
- Ability to work flexible night shifts (6:00 PM to 3:00 AM).
- Proficiency with Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Must be authorized to work in the United States.