Job Description
Join our dynamic team at Metro Solutions NYC and kickstart your career this weekend! We're seeking energetic Weekend Customer Service Specialists to deliver exceptional experiences to our clients in the heart of Manhattan. This is your opportunity to work flexible weekend shifts while gaining valuable experience in a fast-paced corporate environment.
Why Apply Today?
- Competitive weekend pay ($22-$28/hour)
- Immediate start date - no waiting!
- Comprehensive training provided
- Opportunities for advancement
- Modern downtown Manhattan location
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism
- Resolve billing and service issues efficiently
- Process transactions and maintain accurate records
- Collaborate with cross-functional teams to resolve complex cases
- Support weekend operations and ensure service level targets are met
- Update customer databases with interaction details
- Identify upsell opportunities and present solutions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong problem-solving and communication skills
- Ability to work independently and in a team
- Weekend availability (Saturdays & Sundays) mandatory
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in a fast-paced environment
- Immediate availability required