Job Description
Join our dynamic team immediately! Indianapolis Retail Solutions seeks a Weekend Customer Service Lead for urgent weekend shifts. This high-impact role offers competitive pay, flexible scheduling, and rapid career growth. You'll be the face of our brand during peak weekend hours, delivering exceptional service to our loyal customers. Don't miss this opportunity to make an immediate impact in a fast-paced retail environment.
Responsibilities
- Lead weekend customer service team during peak retail hours
- Resolve complex customer inquiries and complaints with empathy
- Train and mentor new weekend staff on company protocols
- Manage inventory and merchandising during weekend shifts
- Process transactions and maintain accurate POS records
- Collaborate with management to optimize weekend operations
- Implement loss prevention strategies during high-traffic periods
Qualifications
- 3+ years retail/customer service experience
- Proven leadership ability in fast-paced environments
- Strong conflict resolution and interpersonal skills
- Flexibility to work Saturdays and Sundays (mandatory)
- Proficiency with retail POS systems
- High school diploma or equivalent
- Ability to stand/walk for extended periods