Job Description
Are you ready to jumpstart your career with an urgent hiring opportunity?
Apex Support Solutions is seeking dedicated professionals for our Weekend Shift team in Austin, TX. We are looking for individuals who thrive in fast-paced environments and want to make a real impact on our customers' experience.
Don't wait—positions are filling up fast!
Why Apply?
- Competitive hourly pay ($18 - $24/hr)
- Weekend shift (Saturday & Sunday) with a steady schedule
- Immediate start dates available
- Opportunity for permanent placement and growth
Join us in delivering top-tier service to our clients across the United States.
Responsibilities
- Handle high-volume customer inquiries via phone and email with a focus on rapid resolution.
- Manage and update customer accounts and support tickets accurately in our CRM system.
- Identify and escalate complex technical issues to the appropriate internal teams.
- Collaborate with cross-functional teams to improve service processes and quality.
- Maintain a positive, professional demeanor during peak weekend operational hours.
- Document all interactions and solutions for future reference.
Qualifications
- High school diploma or equivalent (Associate’s degree in a related field preferred).
- Previous experience in customer service, technical support, or call center environments.
- Strong verbal and written communication skills.
- Ability to work weekends (Saturday and Sunday) on a consistent schedule.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Problem-solving mindset and ability to remain calm under pressure.