Job Description
Are you looking for an opportunity to start immediately? Apex Support Solutions is currently conducting urgent hiring for dedicated professionals to join our Night Shift team in Atlanta, GA. If you thrive in a fast-paced environment and have excellent communication skills, we want to hear from you. We offer a competitive salary, shift differentials, and immediate onboarding for qualified candidates.
Why Join Us?
- Immediate Start: Onboarding begins as soon as you pass the background check.
- Competitive Pay: Earn $18.00 - $22.00 per hour with performance bonuses.
- Shift Differential: Extra pay for working the night shift.
- Growth Opportunities: Clear pathways for career advancement within the company.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email.
- Resolve customer complaints and issues efficiently while maintaining a professional demeanor.
- Enter and update customer data accurately into our CRM systems.
- Adhere to all company policies and quality assurance standards.
- Collaborate with the day shift team to ensure seamless service transitions.
- Provide product information and technical support to clients.
Qualifications
- High School Diploma or GED required.
- Previous customer service experience is preferred but not mandatory for the right attitude.
- Must be available to work rotating night shifts (e.g., 10 PM - 6 AM).
- Strong computer literacy and typing skills (30+ WPM).
- Ability to remain calm under pressure and handle difficult situations.
- Reliable transportation to work in Atlanta, GA.