Job Description
We are currently seeking a highly motivated Night Shift Customer Service Representative to join our dynamic team in Charlotte, NC. This is an urgent hiring opportunity for individuals looking for immediate employment with a competitive compensation package. As a key member of our support team, you will be responsible for ensuring our clients receive exceptional service during our peak operational hours. If you thrive in a fast-paced environment and have a passion for problem-solving, we want to hear from you today.
Why Join Us?
- Immediate Start: Onboarding begins ASAP for qualified candidates.
- Competitive Pay: Earn between $18.00 - $22.00 per hour based on experience.
- Shift Schedule: 10:00 PM - 6:00 AM (Rotating weekends included).
- Modern Environment: Work in a state-of-the-art facility with excellent benefits.
Responsibilities
- Manage High-Volume Inquiries: Handle a significant volume of inbound and outbound calls with professionalism and speed.
- Resolve Complex Issues: Diagnose and troubleshoot customer problems, providing effective solutions or escalating to supervisors when necessary.
- Update Records: Accurately log all customer interactions and account details into our CRM database.
- Maintain Quality Standards: Adhere to company scripts and quality assurance guidelines to ensure a consistent customer experience.
- Collaborate Internally: Work closely with the logistics and technical support teams to resolve cross-functional issues.
- Provide Empathetic Support: Demonstrate patience and understanding when dealing with frustrated or upset customers.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Experience: Minimum 1 year of experience in customer service or call center operations.
- Availability: Must be available to work night shifts (10:00 PM – 6:00 AM).
- Technical Skills: Proficient in Microsoft Office Suite and computer navigation.
- Communication: Excellent verbal and written communication skills in English.
- Soft Skills: Strong conflict resolution abilities and a positive attitude.