Job Description
We are currently expanding our team in Denver, CO and seeking dedicated professionals to join our night operations. This is an urgent opportunity for candidates who thrive in a 24/7 environment and want to make a tangible impact. Enjoy competitive pay, comprehensive benefits, and a collaborative culture.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Health, dental, and vision insurance available.
- Flexible shift scheduling options.
- Professional growth and training programs.
Responsibilities
- Provide exceptional technical support and customer service to clients during the night shift.
- Diagnose and resolve technical issues via phone, chat, and email.
- Accurately log customer interactions and ticket details into our CRM system.
- Maintain a high level of accuracy and attention to detail in a fast-paced environment.
- Escalate complex issues to the appropriate senior team members when necessary.
Qualifications
- High school diploma or equivalent; associate degree preferred.
- Previous experience in a customer support or technical support role.
- Must be available to work nights, including weekends (e.g., 10:00 PM – 6:00 AM).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills.