Job Description
Join our dynamic team in Memphis immediately! Memphis Growth Partners is expanding and seeking passionate Customer Service Specialists to join our fast-paced environment. If you thrive in customer-facing roles and want to start your career now, this is your opportunity. Enjoy competitive pay, comprehensive benefits, and a supportive culture focused on your success.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems while maintaining data quality
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Contribute to process improvements for enhanced customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong verbal/written communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to customer satisfaction
- Must be available for flexible shifts including weekends