Job Description
Join our dynamic team at Apex Solutions Group in Jacksonville, FL! We're seeking passionate Customer Service Representatives to join our growing team immediately. This is your chance to launch a rewarding career with a company that values growth and development. Enjoy competitive pay, comprehensive benefits, and a supportive work environment.
Why Work With Us?
• Immediate Start: No waiting - begin your career this week!
• Competitive Compensation: $18-22/hour + performance bonuses
• Growth Opportunities: Clear path to team lead/supervisor roles
• Modern Workspace: Newly renovated office near downtown Jacksonville
• Comprehensive Benefits: Health insurance, 401(k), paid time off
Responsibilities
- Handle 50-80 inbound/outbound customer calls daily with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM system with 98% data integrity
- Collaborate with sales and technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in ongoing product training and process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience required
- Strong communication skills with clear phone etiquette
- Proficient in CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environment
- Reliable transportation and punctuality essential
- Must pass background check and drug screen