Job Description
Join our dynamic team at Innovate Solutions Group as we expand our Fort Worth operations! We're seeking a dedicated Customer Service Specialist to deliver exceptional experiences to our growing client base. This immediate hire position offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a fast-paced, collaborative environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve billing issues, product questions, and technical support requests
- Maintain detailed customer records in CRM systems with 100% accuracy
- Collaborate with sales and technical teams to ensure seamless service delivery
- Identify upsell opportunities and contribute to revenue growth
- Meet/exceed monthly performance metrics for response times and resolution rates
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in B2B/B2C environments
- Proficient with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills in English
- Ability to multitask in high-volume, deadline-driven settings
- Positive attitude and strong problem-solving abilities
- Flexibility to work occasional evenings/weekends as needed