Job Description
Join our dynamic team immediately! Coastal Solutions Group is seeking a passionate Customer Service Representative to join our Virginia Beach headquarters. This urgent opening offers competitive compensation, comprehensive benefits, and a collaborative work environment. If you're ready to launch your career in customer excellence, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with sales and support teams to ensure customer satisfaction
- Meet performance metrics including response time and resolution rates
- Identify upsell opportunities during customer interactions
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational skills
- Positive attitude with customer-first mindset