Job Description
Join our dynamic team at Innovate Solutions NC! We're urgently seeking a Part-Time Customer Service Specialist to deliver exceptional experiences to our growing client base in Raleigh. This flexible role offers 25-30 hours/week with competitive pay and immediate start date. Ideal for students, career-changers, or professionals seeking work-life balance. Enjoy our modern downtown office, collaborative culture, and opportunities for growth.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using CRM systems and escalate when necessary
- Collaborate with sales and support teams to ensure seamless customer journeys
- Maintain detailed records in Salesforce and track customer satisfaction metrics
- Contribute to process improvements to enhance service efficiency
- Support marketing campaigns with customer outreach initiatives
- Participate in weekly team training sessions
Qualifications
- 1+ years of customer service experience in a fast-paced environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask and prioritize under pressure
- Strong problem-solving abilities with attention to detail
- Available to work evenings and weekends (flexible scheduling)
- High school diploma or equivalent; associate's degree preferred
- Valid NC driver's license (for occasional client visits)