Job Description
Join our dynamic team at Capital City Solutions as an urgent part-time Customer Service Specialist! We're seeking motivated individuals to deliver exceptional client experiences in our fast-paced DC headquarters. This role offers immediate start, competitive compensation, and the opportunity to work with industry leaders in government contracting.
What We Offer:
- Flexible evening/weekend shifts (20-25 hours/week)
- Comprehensive training program
- Performance-based bonuses
- Modern downtown workspace
Perfect for students, career changers, or those seeking supplemental income. Apply today and start making an impact!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues efficiently using CRM systems (Salesforce experience preferred)
- Document interactions and maintain accurate case records
- Collaborate with support teams to escalate complex issues
- Process transactions and maintain client account details
- Meet/exceed performance metrics for response time and resolution
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends (Thu-Sun availability required)
- Authorized to work in the United States