Job Description
Join Our 24/7 Team: Night Shift Customer Support Specialist
Are you looking for a rewarding career with immediate start opportunities? Charlotte Operations Center is expanding our night shift operations and is seeking dedicated professionals to join our team. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you!
As a Night Shift Support Specialist, you will play a crucial role in ensuring our clients receive top-tier assistance during our peak operational hours. We offer competitive pay, comprehensive benefits, and a culture that values hard work and dedication.
Why Join Us?
- Immediate Start: Don't wait—get hired and onboarded this week.
- Great Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Shift Benefits: Enjoy a consistent schedule with weekends off.
- Professional Growth: Clear pathways for advancement within the company.
Apply today and take the first step towards a new career in Charlotte!
Responsibilities
- Manage Inquiries: Handle a high volume of incoming customer support tickets via phone, email, and live chat during night hours.
- Problem Resolution: Diagnose and resolve technical issues or service-related inquiries efficiently and accurately.
- Documentation: Maintain detailed records of customer interactions, issues resolved, and follow-up actions in our CRM system.
- Collaboration: Communicate effectively with day-shift supervisors and team members to ensure seamless workflow continuity.
- Compliance: Adhere to all company policies, security protocols, and quality assurance standards.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous customer service or technical support experience is preferred but not required; training will be provided.
- Availability: Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Skills: Strong computer literacy and typing skills (40+ WPM).
- Soft Skills: Excellent verbal and written communication skills; ability to remain calm under pressure.