Job Description
Are you seeking a premium night shift opportunity in Denver, CO?
Apex Night Operations is currently hiring dedicated Customer Service Representatives for immediate start. We provide a sophisticated, remote-first environment for high-performing professionals looking to excel in a 24/7 operational model.
Join our elite night crew and enjoy a quieter work environment, competitive compensation, and the flexibility to manage your schedule effectively. We are looking for individuals who are tech-savvy, empathetic, and ready to deliver exceptional service around the clock.
Responsibilities
- Manage high-volume incoming inquiries via phone, email, and live chat during night hours.
- Diagnose and resolve complex technical issues for our B2B clients with a focus on speed and accuracy.
- Document all customer interactions and technical resolutions in our CRM systems.
- Collaborate with day-shift analysts to escalate unresolved issues and ensure continuity.
- Conduct routine system checks and perform basic maintenance tasks.
- Provide constructive feedback to product management regarding common user pain points.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Minimum of 1 year of experience in technical support or customer service.
- Strong troubleshooting skills and proficiency with remote desktop tools.
- Excellent written and verbal communication skills.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work independently and maintain a high level of focus overnight.