Job Description
Join our dynamic team at Nexus Solutions Group in the heart of Seattle! We're urgently seeking a passionate Part-Time Customer Service Specialist to deliver exceptional support to our growing client base. This role offers flexible scheduling, competitive compensation, and the opportunity to grow within a forward-thinking organization. If you thrive in fast-paced environments and excel at problem-solving, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with speed and professionalism
- Resolve customer issues with empathy and efficiency while maintaining high satisfaction rates
- Document interactions accurately in our CRM system and track resolution metrics
- Collaborate with cross-functional teams to address complex customer needs
- Identify opportunities to improve customer experience workflows
- Maintain deep knowledge of company products and services
- Support weekend and evening shifts as needed (20-25 hours/week)
Qualifications
- Minimum 1 year of customer service experience in a fast-paced setting
- Exceptional communication skills and emotional intelligence
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and prioritize in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Available for flexible scheduling including weekends
- High school diploma or equivalent; college degree preferred
- Authorized to work in the United States