Job Description
We're urgently seeking a dynamic Part-Time Customer Service Specialist to join our growing team in Tampa! This immediate-opening role is perfect for energetic individuals seeking flexible hours while making a meaningful impact. As a key frontline representative, you'll deliver exceptional support to our diverse clientele while working in a fast-paced, collaborative environment. Enjoy competitive pay, comprehensive training, and a supportive team culture. Don't miss this opportunity to advance your career with a forward-thinking company!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues with empathy and efficiency while maintaining service standards
- Process orders, returns, and account modifications accurately
- Collaborate with cross-functional teams to escalate critical concerns
- Document interactions and maintain detailed case records in CRM system
- Identify upsell opportunities and promote relevant company offerings
- Participate in ongoing training to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficient with CRM software (Salesforce preferred) and MS Office Suite
- Exceptional communication skills with ability to de-escalate tense situations
- Available for flexible shifts including evenings and weekends
- High school diploma or equivalent; college degree preferred
- Strong problem-solving abilities and attention to detail
- Must pass background check and drug screening
- Tampa-based candidates only (no remote work)