Job Description
We're urgently hiring part-time Customer Service Representatives to join our dynamic Wichita team! This is your chance to make an immediate impact in a fast-paced environment with flexible scheduling. As a key member of our support staff, you'll resolve inquiries, ensure client satisfaction, and contribute to our award-winning service culture. Immediate start available for motivated professionals seeking meaningful part-time work with growth opportunities. Competitive compensation, comprehensive training, and a supportive team await you!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product questions efficiently
- Document interactions in CRM system with precision
- Collaborate with technical teams for complex escalations
- Maintain service level metrics and quality standards
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Strong problem-solving and communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible hours including evenings/weekends
- Excellent typing speed (40+ WPM) and multitasking ability
- Positive attitude and resilience under pressure