Job Description
Join our dynamic team immediately! SwiftServe Solutions is urgently seeking a motivated Part-Time Customer Service Representative to support our growing client base. This high-impact role offers flexible scheduling and competitive compensation. If you're a people person with exceptional communication skills, this is your chance to make a difference while advancing your career in a supportive environment.
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with professionalism
- Resolve billing inquiries and technical support issues using CRM systems
- Document all interactions accurately in Salesforce database
- Collaborate with cross-functional teams to escalate complex cases
- Maintain 95% customer satisfaction score through empathetic communication
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in BPO or retail
- Proficiency with Zendesk and Microsoft Office Suite
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution skills
- Clear verbal communication in English (Spanish fluency a plus)